erms of Service

Overview

This website is operated by LittleWish Books. Throughout the site, the terms “we,” “us,” and “our” refer to LittleWish Books.

By visiting our website, submitting personalization materials, or purchasing a product from us, you agree to be bound by these Terms of Service, together with our Refund Policy, Shipping Policy, and Privacy Policy.

Please read these Terms carefully before using our website or placing an order.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

You may not use our products or website for any unlawful, unauthorized, fraudulent, abusive, or harmful purpose.

You may not attempt to copy, reproduce, distribute, resell, interfere with, or misuse any portion of our website or services.

2. Personalized Products

Our products are created using information and materials submitted by the customer, which may include:

• Child and family photographs
• Pet photographs
• Names and pronouns
• Personalized messages
• Dedications
• Relationship details
• Other customization instructions

The customer is responsible for providing accurate, clear, and complete personalization information.

Colors, image placement, facial details, cropping, proportions, and other design elements may vary slightly between the digital preview and the finished printed product due to screen settings, printing processes, materials, and production tolerances.

3. Photo and Content Permission

By uploading photographs, names, messages, or other materials, you confirm that:

• You own the materials or have permission to use them;
• You have the legal authority to submit photographs of any child, adult, or pet shown;
• The materials do not violate another person’s privacy, copyright, trademark, or other rights;
• The materials are not unlawful, abusive, offensive, or inappropriate.

You grant LittleWish Books a limited, non-exclusive license to use the submitted materials only as reasonably necessary to design, review, produce, print, fulfill, and provide customer support for your order.

Customer photographs will not be used in public advertising, social media, product listings, or promotional materials without separate permission from the customer.

We reserve the right to refuse materials or cancel orders that contain unlawful, harmful, infringing, abusive, or otherwise inappropriate content.

4. Proof and Approval Process

A digital proof will be provided before the personalized book enters final production.

The customer is responsible for carefully reviewing:

• Names and spelling
• Pronouns and gender details
• Photographs and likenesses
• Personalized messages
• Page text
• Image placement
• Book format and selected options

Any included revision requests must be submitted before final approval.

Final approval includes replying with words such as:

• “Approved”
• “Looks good”
• “Proceed to print”
• “Ready for printing”

or otherwise clearly confirming that the book is ready for production.

Once final approval has been provided, the approved proof is considered accepted by the customer and the order will enter production.

5. Cancellations

Before Final Proof Approval

An order may be canceled at any time before the customer approves the final digital proof.

Cancellations made before final proof approval are eligible for a full refund to the original payment method, with no cancellation fee.

After Final Proof Approval

Once the final proof has been approved, the order immediately enters production and can no longer be changed, canceled, or refunded.

Failure to respond to a proof request may delay production and delivery. We will not print a personalized book without the required approval unless otherwise clearly stated on the applicable product page.

6. Revisions

Unless otherwise stated on the product page, each personalized order includes one complimentary minor revision before final approval.

Minor revisions may include:

• Correcting a name or spelling error
• Replacing one submitted photograph
• Adjusting a short personalized message
• Making a small layout correction

Requests involving a new story concept, substantial redesign, replacement of multiple images, or extensive rewriting may require an additional fee. We will inform the customer before completing any chargeable work.

No revisions can be made after final proof approval.

7. Orders and Payments

All prices are displayed in the currency shown at checkout.

Payment must be completed before personalization work begins unless otherwise agreed in writing.

We reserve the right to refuse, limit, or cancel an order when:

• Payment cannot be verified;
• Personalization information is incomplete;
• Submitted materials violate these Terms;
• The product is unavailable;
• A pricing or listing error has occurred;
• We reasonably suspect fraud or unauthorized activity.

If we cancel an order before production because we are unable to fulfill it, the customer will receive a full refund.

8. Product Information and Pricing

We make reasonable efforts to display product descriptions, dimensions, colors, materials, prices, and photographs accurately.

However, colors may appear differently depending on the customer’s screen, lighting conditions, and printing process.

We reserve the right to change product descriptions, availability, prices, promotions, and services without prior notice. Price changes will not affect orders that have already been paid for and accepted, except where an obvious pricing error has occurred.

9. Shipping and Delivery

Personalization and production times are separate from estimated shipping times.

Delivery dates shown on our website are estimates and are not guaranteed. Delays may occur because of:

• Customer proof approval delays
• Carrier delays
• Customs processing
• Weather conditions
• Incorrect delivery information
• Holidays or peak seasons
• Events outside our reasonable control

The customer is responsible for providing a complete and accurate shipping address.

Additional shipping charges caused by an incorrect address, refused delivery, or unsuccessful delivery attempt may be the customer’s responsibility.

Please review our separate Shipping Policy for current production and delivery estimates.

10. Personalized Returns and Refunds

Because our books are personalized and made specifically for each customer, we do not accept returns or exchanges for:

• Changes of mind;
• Errors included in the final proof approved by the customer;
• Incorrect photographs, names, spelling, or messages supplied or approved by the customer;
• Personal preference regarding an approved design;
• Requests submitted after production has begun.

This does not affect claims involving damaged, defective, incorrect, or materially mismatched products.

Please review our separate Refund Policy for complete cancellation, replacement, and refund terms.

11. Damaged, Defective, or Incorrect Products

The customer should contact us within 7 days of delivery if:

• The product arrives damaged;
• There is a manufacturing defect;
• The wrong product is delivered;
• The finished product materially differs from the approved final proof.

The customer must provide:

• The order number;
• A description of the issue;
• Clear photographs of the product and packaging.

After reviewing the claim, we may provide a replacement, partial refund, or full refund, depending on the circumstances.

We may require additional information before approving a claim.

12. Intellectual Property

All website content, including original stories, layouts, illustrations, graphics, branding, logos, product designs, photographs, videos, and written materials created by LittleWish Books, remains the intellectual property of LittleWish Books or its licensors.

Purchasing a personalized book gives the customer the right to use and enjoy the finished product for personal, non-commercial purposes.

The customer may not reproduce, resell, distribute, modify, publish, license, or commercially exploit our stories, illustrations, layouts, templates, or digital files without written permission.

Ownership of the customer’s original photographs remains with the customer or the applicable rights holder.

13. Personal Information

The submission and use of personal information through our website are governed by our Privacy Policy.

Because personalized orders may contain photographs and names of children, customers should submit only the information reasonably necessary to complete the order.

Please do not submit sensitive information that is unrelated to the personalization of the product.

14. Third-Party Services

Our store may use third-party services for payment processing, website hosting, printing, fulfillment, shipping, analytics, and other business functions.

Certain links may direct customers to third-party websites. We are not responsible for the content, availability, privacy practices, or accuracy of independent third-party websites.

Use of third-party services may also be subject to the applicable provider’s own terms and policies.

15. Prohibited Uses

Customers may not use the website or services to:

• Violate any applicable law;
• Infringe intellectual-property or privacy rights;
• Upload malicious code;
• Submit fraudulent orders;
• Harass, abuse, threaten, or discriminate against another person;
• Collect information about other users without permission;
• Interfere with website security or operation;
• Submit unlawful, exploitative, explicit, or abusive content involving children.

We may suspend access, refuse service, or cancel an order if these rules are violated.

16. Disclaimer of Warranties

We make reasonable efforts to provide accurate information and high-quality personalized products.

Except where prohibited by law, the website and services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, or error-free.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, LittleWish Books will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our total liability relating to an order will not exceed the amount paid by the customer for that order, except where a different limitation is required by law.

18. Indemnification

You agree to indemnify and hold LittleWish Books harmless from claims, losses, or expenses arising from:

• Materials you upload without proper authorization;
• Your violation of these Terms;
• Your violation of another person’s privacy, intellectual-property, or other legal rights;
• Your unlawful or improper use of our website or services.

19. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to remain valid and enforceable.

20. Changes to These Terms

We may update these Terms from time to time by publishing a revised version on this page.

Changes will apply from the effective date shown below and will not retroactively change the agreed terms of an order already accepted, unless required by law.

21. Governing Law

These Terms are governed by the laws of Room 109 (2nd Floor), Commercial Storefront, Century Central City, No. 555 Yiyuan Road, Honggutan District, Nanchang, Jiangxi, China, without regard to conflict-of-law principles, except where mandatory consumer-protection laws provide otherwise.

不要因为顾客主要在美国，就随意填写“United States”或某个美国州。这里应与收款主体、公司注册信息和实际经营主体保持一致。

22. Contact Information

Questions about these Terms of Service may be sent to:

Business name: LittleWish Books
Email: littlewishbooks@gmail.com
Business address: Room 109 (2nd Floor), Commercial Storefront, Century Central City, No. 555 Yiyuan Road, Honggutan District, Nanchang, Jiangxi, China
Effective date: 7,2026