1. How is my book personalized?
Your book is personalized using the names, genders, photos, and other details submitted on the product page. The child, pet, or family members become part of the story and artwork.
2. What kind of photos should I upload?
Please upload clear, well-lit photos with the face fully visible. Front-facing photos taken in natural light work best. Avoid blurry screenshots, heavy filters, sunglasses, cropped faces, or photos taken in very dark lighting.
3. Can I upload separate photos?
Yes. For books featuring more than one person or a child and pet, you may upload separate photos. They do not need to appear together in the same picture.
4. Will I see the book before it is printed?
Yes. A digital preview will be sent within approximately 48 hours after we receive all required photos and personalization details.
5. Can I request changes?
One complimentary minor revision is included. Minor revisions may include correcting a name, adjusting a small visual detail, or replacing a submitted photo. A revised preview will be sent for final approval.
6. Can I cancel my order?
You may cancel your order at no charge before providing final approval of the digital preview. Once the preview has been approved and production has begun, the order can no longer be canceled, changed, or refunded.
7. What happens after I approve the preview?
After final approval, your personalized book enters production. Once it has shipped, you will receive a tracking number by email.
8. What book sizes are available?
Our personalized books are available in approximately 5.5-inch and 8-inch square formats. Available sizes may vary by product, so please check the options shown on each product page.
9. What if my book arrives damaged or contains an error?
Please contact us within 7 days of delivery and include clear photos of the issue. If the book arrives damaged or contains an error made during production, we will review the order and arrange an appropriate replacement.
Please contact us as soon as possible after delivery.
10. How can I contact you?
Please contact us through our Contact page or email us at [your customer service email]. We aim to respond within 1–2 business days.
Still have a question?
We’re happy to help before you place your order.