Shipping policy

Shipping Policy

Order Processing and Personalization

Every LittleWish Books order is personalized and made especially for your child and family. Our total order timeline includes three separate stages:

  1. Personalization and proof approval
  2. Printing and production
  3. Shipping and delivery

Shipping estimates begin only after the personalized book has been approved, printed, and handed to the shipping carrier.

Personalization Timeline

After your order is placed, please submit all required personalization information, including clear photographs, names, pronouns, dedication text, and any other requested details.

Your first digital proof will normally be sent within 48 hours after we receive all required personalization information.

If any information or photographs are missing, the personalization timeline will begin after the complete materials have been received.

Each order includes one complimentary minor revision, unless otherwise stated on the product page.

If a revision is requested, an updated proof will normally be provided within 24 hours after we receive clear revision instructions.

Please note that weekends, holidays, unusually high order volumes, or incomplete customer information may extend these estimates.

Final Proof Approval

We will not send a personalized book to print until the customer has approved the final digital proof.

Please carefully review:

  • Names and spelling
  • Pronouns
  • Photographs
  • Dedication text
  • Page wording
  • Image placement
  • Book size and selected options

By replying “APPROVED,” “Proceed to print,” “Looks good,” or otherwise clearly confirming approval, you authorize us to begin production.

Once the final proof has been approved, the order enters production and can no longer be changed or canceled.

Please review our Refund Policy for complete cancellation and refund terms.

Production Time

After final proof approval, printing and production normally take approximately:3–5 business days

Production time does not include shipping time.

Orders placed during holidays, promotional periods, or periods of unusually high demand may require additional production time.

If a significant production delay affects your order, we will contact you using the email address provided at checkout.

Shipping Destinations

We currently ship to:

  • United States
  • Canada

Some locations, including remote areas, military addresses, P.O. boxes, territories, or islands, may have limited shipping options or longer delivery times.

If we are unable to ship to the address provided, we will contact you before production or shipment.

Shipping Rates

United States

Standard shipping to eligible United States addresses is:

Free

International Orders

International shipping costs are calculated at checkout based on the destination, package size, and available shipping method.

Promotional free-shipping offers apply only to the destinations and order values specifically stated in the promotion.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • United States: 7–12 business days
  • Canada:  7–12 business days

These estimates begin when the package has been dispatched, not when the order is placed.

For example, the complete order timeline is:

【Personalization and proof approval + production time + shipping time】

Delivery dates are estimates and are not guaranteed. Delays may occur because of customs processing, carrier disruptions, weather, holidays, incorrect addresses, peak-season demand, or circumstances outside our reasonable control.

Order Tracking

When your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

Tracking information may take 24–72 hours to update after the package has been handed to the carrier.

In some cases, international tracking may update less frequently while the package is in transit between countries.

Please ensure that the email address entered during checkout is correct.

Address Changes

Please review your shipping address carefully before completing checkout.

Address changes may be requested before the order has shipped, but we cannot guarantee that an address can be changed after production or fulfillment has begun.

Once a package has been dispatched, we cannot redirect it or change the delivery address.

LittleWish Books is not responsible for delivery delays, failed delivery, or loss caused by an incomplete or incorrect address supplied by the customer.

If a package is returned because of:

  • An incorrect or incomplete address
  • An unclaimed package
  • Refused delivery
  • Repeated unsuccessful delivery attempts

the customer may be responsible for the cost of reshipping the personalized order.

Because the product was made specifically for the customer, returned personalized products are not automatically eligible for a refund.

Delayed Packages

Carrier delays can occasionally occur after a package has been dispatched.

If tracking has not updated for an extended period, please contact us at:

littlewishbooks@gmail.com

Include your order number so we can contact the shipping provider and investigate.

A package is not considered lost solely because it arrives later than the estimated delivery window.

We will review tracking history and carrier information before offering a replacement or refund.

Lost Packages

If tracking has not updated for more than 10-15 business days, please contact us so we can begin an investigation with the carrier.

If the carrier confirms that the package has been lost in transit, we will provide an appropriate replacement or refund at no additional cost.

If tracking shows that a package has been delivered but you cannot locate it, please:

  1. Check around the delivery location;
  2. Ask household members or neighbors;
  3. Check with the local carrier or delivery office;
  4. Contact us within 7 days of the delivery scan.

Claims reported long after the carrier has marked the package as delivered may be more difficult to investigate.

Damaged Packages

If your book arrives damaged, defective, or materially different from the approved proof, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photographs of the damaged book
  • Photographs of the outer packaging
  • A brief description of the issue

After reviewing the information, we will provide an appropriate replacement or refund in accordance with our Refund Policy.

Please retain the product and packaging until the claim has been resolved.

Customs, Duties, and Import Taxes

Applicable duties and import taxes for eligible destinations are included in the amount shown at checkout. Customers should not be required to pay additional import charges upon delivery, except where charges result from incorrect customer information or circumstances outside our reasonable control.

Multiple-Item Orders

When an order contains multiple products, items may be shipped together or separately depending on production schedules and package requirements.

If an order is divided into multiple shipments, separate tracking information may be provided.

You will not be charged additional shipping fees unless we contact you and receive your approval in advance.

Delivery Before a Specific Date

We cannot guarantee delivery by a birthday, holiday, event, or other specific date unless an expressly guaranteed delivery service has been purchased.

Customers should allow sufficient time for:

  • Photo submission
  • Proof creation
  • Revisions
  • Final approval
  • Printing
  • International shipping
  • Possible carrier or customs delays

Please place time-sensitive orders as early as possible.

Customer Delays

The estimated completion and delivery date may be extended if the customer:

  • Does not submit the required photographs or information;
  • Submits unclear or unusable photographs;
  • Does not respond to proof messages;
  • Requests revisions;
  • Changes personalization details;
  • Delays final approval.

We are not responsible for missed event dates caused by delayed customer responses or incomplete personalization information.

Contact Information

For shipping and delivery questions, please contact:

Business name: LittleWish Books
Email: littlewishbooks@gmail.com通信地址]
Customer service hours:Monday – Friday: 9:00 AM – 6:00 PM (EST) We typically reply within 24 hours.

Please include your order number when contacting us.

Effective date:07,2026